1. Agreement to Terms
These Terms & Conditions ("Terms") govern your use of the website www.sfbs.ai and the services provided by SmartFlow Business Solutions Inc ("SmartFlow," "we," "us," or "our"). By accessing our website, submitting our contact form, opting in to our SMS program, or using our services, you agree to these Terms. If you do not agree, please do not use our website or services.
2. Our Services
SmartFlow provides agent-powered automation services for independent medical clinics, including no-show recovery, patient intake response, and related reporting (such as Client Retention and Revenue Recovery reports and audits). Specific service terms, pricing, and pilot arrangements are set out in a separate written agreement between SmartFlow and each client. Nothing on this website constitutes a binding offer; pricing shown is indicative and subject to a signed agreement.
3. SMS / Text Messaging Terms
SmartFlow operates a text messaging program that delivers service notifications only: a link to your weekly or monthly Client Retention report, Revenue Recovery report, or Client Retention / Revenue Recovery Audit results when they become available. Messages contain a link to the report and may include our phone number. We do not send marketing or promotional text messages. By opting in, you agree to the following:
- Opt-in: You consent to receive text messages by submitting your mobile number at www.sfbs.ai/form and checking the SMS consent box. The consent box is not pre-checked and must be checked by you.
- Messages are sent from (865) 500-5915.
- Message frequency varies — typically weekly and/or monthly depending on the report services you subscribe to.
- Message and data rates may apply. Standard rates from your mobile carrier apply to messages sent and received.
- Opt-out: You can cancel at any time by replying STOP to any message. You will receive one final confirmation message. After that, you will no longer receive SMS messages from us unless you opt in again.
- Help: Reply HELP to any message, email info@sfbs.ai, or call (865) 822-9210 for assistance.
- Consent is not a condition of purchase. You can use our services without agreeing to receive text messages.
- Carrier disclaimer: Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your carrier.
- You represent that you are the account holder or customary user of the mobile number you provide, and you agree to notify us if you change or deactivate that number.
For details on how we handle your phone number and consent data, see our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
4. Acceptable Use
You agree not to misuse our website, including by attempting to gain unauthorized access, interfering with its operation, submitting false or misleading information, or using it for any unlawful purpose.
5. Intellectual Property
All content on this website — including text, graphics, logos, and design — is the property of SmartFlow Business Solutions or its licensors and is protected by applicable intellectual property laws. You may not reproduce or distribute it without our prior written permission.
6. Disclaimers
Our website and its content are provided "as is" without warranties of any kind, express or implied. Revenue recovery figures, ROI estimates, and calculator results shown on this website are illustrative estimates based on industry averages; actual results vary by clinic and are not guaranteed. SmartFlow does not provide medical, legal, or financial advice.
7. Limitation of Liability
To the maximum extent permitted by law, SmartFlow Business Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of this website or the SMS program. Liability related to paid services is governed by the applicable written service agreement.
8. Changes to These Terms
We may revise these Terms from time to time. The "Last updated" date above reflects the most recent version. Continued use of the website or SMS program after changes take effect constitutes acceptance of the revised Terms.
9. Governing Law
These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Tennessee.
10. Contact Us
SmartFlow Business Solutions Inc
Email: info@sfbs.ai
Phone: (865) 822-9210
Website: www.sfbs.ai