SMS / text messaging summary. SmartFlow Business Solutions sends report and audit notifications by text to clients who opt in. Message frequency varies. Message & data rates may apply. Reply HELP for help or STOP to cancel at any time. Consent is not a condition of purchase. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Full details in Section 4.
1. Introduction
SmartFlow Business Solutions Inc ("SmartFlow," "we," "us," or "our") operates the website www.sfbs.ai and provides agent-powered automation services for independent medical clinics. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described in this policy.
2. Information We Collect
We collect information you voluntarily provide to us, including:
- Contact form submissions: your name, clinic name, email address, phone number, clinic type, and estimated no-show rate.
- SMS program information: your mobile phone number and your consent status if you opt in to receive text messages from us.
- Communications: the contents of emails, text messages, or calls you exchange with us.
We do not knowingly collect information from anyone under the age of 18. Our website and services are intended for business use by healthcare practices.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule your free clinic review;
- Provide, operate, and improve our services;
- Send you service-related notifications, including weekly and monthly report links and audit results, if you have subscribed to those services;
- Send SMS text messages if you have opted in (see Section 4);
- Comply with legal obligations.
4. SMS / Text Messaging Program
If you opt in to receive text messages from SmartFlow Business Solutions, we will send you messages notifying you that your weekly or monthly Client Retention report, Revenue Recovery report, or Client Retention / Revenue Recovery Audit results are available to view. Messages contain a link to the report and may include our phone number. We do not send marketing or promotional text messages.
- Opt-in: You opt in by submitting your mobile number at www.sfbs.ai/form and checking the box agreeing to receive text messages from SmartFlow Business Solutions Inc. The consent box is not pre-checked and must be checked by you.
- Messages are sent from: (865) 500-5915.
- Message frequency: varies (typically weekly and/or monthly, depending on the services you subscribe to).
- Message and data rates may apply depending on your mobile carrier plan.
- Opt-out: Reply STOP to any message to cancel at any time. After opting out, you will receive one final message confirming your opt-out.
- Help: Reply HELP to any message, email us at info@sfbs.ai, or call (865) 822-9210.
- Consent is not a condition of purchasing any goods or services.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide the messaging service itself (e.g., our SMS delivery provider) or as required by law.
5. How We Share Information
We do not sell your personal information. We share information only with:
- Service providers that help us operate our business (e.g., form processing, email delivery, and SMS delivery providers), who may use the information only to provide services to us;
- Legal authorities when required by law, subpoena, or to protect our rights, safety, or property.
6. Data Security & Retention
We use commercially reasonable administrative, technical, and physical safeguards to protect your information. We retain personal information only as long as necessary for the purposes described in this policy or as required by law. When working with healthcare clients, we operate on HIPAA-eligible infrastructure and execute Business Associate Agreements (BAAs) before handling any protected health information.
7. Your Choices & Rights
- You may opt out of SMS messages at any time by replying STOP.
- You may unsubscribe from emails using the link in any marketing email or by contacting us.
- You may request access to, correction of, or deletion of your personal information by emailing info@sfbs.ai. We will respond within a reasonable timeframe and as required by applicable law.
8. Cookies & Analytics
Our website is a simple informational site. If we add analytics or cookies in the future, we will update this policy to describe them.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
SmartFlow Business Solutions Inc
Email: info@sfbs.ai
Phone: (865) 822-9210
Website: www.sfbs.ai